Best High Tea in Sydney

Frequently Asked Questions
 

Welcome to High Tea Delights frequently asked questions page. For your convenience we have divided our FAQ in two sections, General Questions, and Questions relating to Bookings & Cancellations. If your question is not listed, please feel free to contact us and we will be more than happy to help.



Which areas do you service?

We service Sydney Metropolitan. Our services are unique, created with passion and love and therefore can not be replicated as a franchise.

Why should I choose High Tea Delights?
If you are looking for the most elegant and exquisite High Tea in Sydney and the confidence of dealing with an established, reliable and passionate business you are in good hands.
We offer a selection of scrumptious vintage and contemporary tea sets for you to choose from, the most beautiful cutlery and silverware, a generous selection of delicious sweet and savoury treats prepared by real pastry chefs, and an array of unique add-ons. And to top it all, our packages represent incredible value. Our vision is to offer the most gorgeous high tea catering in Australia and we couldn't have it any other way. 

What is included in a High Tea hosted by High Tea Delights?
We have created a delightful range of High Tea Packages designed to suit all budgets. Our high tea includes an indulgent menu of freshly made sweets & savouries, delicious finger sandwiches, scones with cream & jam, a selection of boutique teas, luscious napkins, a complete tea set, exquisite cutlery & silverware, sandwich plates, teapots, tiered cake stands, elegant crisp linen and an expert team member to lay the table! Our premium high tea packages include tempting additions for ultimate indulgence! Please visit our High Tea Menu and Inclusions page for more details

Do I get all the food items outlined on your menu & inclusions page?
Each high tea package includes a predetermined number of sweets and savouries. The menu and inclusions page outlines our entire menu out of which you can make your selection up to the number of sweet treats and savouries allowed in your chosen high tea package.

Do your packages include tables and chairs?
Unfortunately tables & Chairs are not included in any of our packages but you can request them in addition.

Can I substitute food items on my package?
Yes indeed you can substitute food items. 

Can I order more food items to add to my package?
Of course you can. Simply speak to us. 

Can you cater for large events such as weddings & corporate functions?

Absolutely! We have the capacity to service over 350 guests. However we advise to book as early as possible because our services are very popular.

Do you offer menu tasting?
We do not offer free tasting but you can always order items from our catering menu to try our delicious food. 

Is your bone china really vintage?
Yes and no. We offer 8 different styles of fine china sets, carefully selected to suit every style. You can go for a classic English look, a pastel harlequin theme inspired from the 1930’s, a Mad Hatter's bold and beautiful tea set, and if you wish to host a traditional vintage high tea, you are in good hands because we offer the most gorgeous vintage china and accessories! Please visit our tea sets page to choose your favourite style. 

Is your fine china for hire?
Indeed. Our exquisite high tea bone china is available for hire at very competitive prices. Please see our crockery hire service packages for more details.

Is your china for sale?
Some of our fine tea sets and accessories are available for sale in-store. Please visit our showroom in Bexley and treat yourself to a piece of luxury from our exquisite high tea merchandise. Note: All items for sale are brand new unless otherwise stated.

Do you offer any additions to the standard inclusions?
Indeed. We offer a wide selection of extras carefully selected to make your next high tea unforgettable! Please see our high tea menu & inclusions and scroll down to the additional extras to discover what we have to offer.

Can you provide more than one waiters or nail artists for my function?
Yes we can. Provided that you give us enough notice we will try our best to fulfil your request.

Are the images on your website stock photography?
All images on our website are real. We do not use stock photography. 

How do I book my preferred tea set for my high tea?
The best way to secure the date and tea set of your choice, is to fill out our online enquiries form and upon confirmation to pay the deposit as early as possible to secure your booking. 



How do I make a booking?

To make a booking you will need to fill out our online Booking Enquiry Form. If your preferred date/time/china set is available, you will be invited to pay the deposit to secure your booking. You are required to settle the balance at least 7 days prior to your function as per our booking policy.
Please note the only way to have a confirmed booking is to pay a deposit. No deposit = No booking.

How far in advance can I book?
High Tea, Wedding packages & Gold Class Crockery Hire bookings can be booked up to 1 year in advance & Economy Crockery Hire bookings up to 3 months in advance.

Which payment methods do you accept?
We currently accept EFT, Visa & MasterCard via Paypal and Cash on the day. Please note however, the deposit must be paid prior to your function as per our booking policy.

How do I pay the balance of my High Tea function?
You can settle the balance of your function either by credit card or EFT at least 7 days prior to the event. Cash on the day may be accepted only after prior arrangement. 

Do you still need my credit card number if I pay via EFT?
In the unlikely event that a loss or damage occurs, we will issue an invoice for the missing/damaged items. If you fail to pay the invoice within a week, we will charge the credit card you have provided. 

What if I make a chargeback after the event?
If you believe you have been incorrectly charged you should talk to us first. False credit card numbers and chargebacks to avoid paying for rendered services or breakages will be reported to the authorities.

I live in xyz suburb. Do I have to pay delivery fees?
We deliver your high tea & Gold class hire packages free of charge up to 20 kilometres radius from Bexley. Premium Economy Hire receives 5km free delivery. We charge $2 per kilometre thereafter (depending on your booking) plus tolls. We use Google maps as our reference to determine distance. 

My function is in the CBD, do I have to pay parking fees for the delivery?
If your function is in the CBD or any other busy area and you are unable to provide parking to our delivery team, we may have no choice but to use a pay parking station and pass the parking costs to you.

How do I pay the parking & delivery fees if applicable?
Parking & Delivery fees will be added to your invoice or can be paid directly to our delivery team or charged to your credit card.

What if some of my guests drop out?
It is not uncommon that a guest may drop out. You are welcome to adjust your guest numbers 7 days prior to the event at the latest. (The event day does not count). If guests drop out between 7 and 4 days prior to the event a 50% fee will apply and if they drop out within 3 days unfortunately they will need to pay the full amount even if they are not attending. 

What if our group falls below the minimum guests for a High Tea function?
If the number falls below our minimum required guests, you will be asked to pay the minimum amount applicable to the package you have selected.

What is your refunds & cancellations policy?
Our cancellation policy is as follows:
- The client may cancel a booking but will forfeit all booking deposits
- Cancellations between 10 and 5 days prior to the event will incur a 50% cancellation fee.
- Cancellations between 4 and 0 days prior to the event will incur a 100% cancellation fee.
- Cancellation fees will be charged to the credit card provided as security, or the client can select an alternative way to settle the balance of the invoice. 
- High Tea Delights will refund the entire amount you have paid to us if for any unforeseeable reason we are unable to provide our services.

Why do you retain my deposit if i wish to cancel?
When you pay a deposit, both parties enter into a binding agreement and we lock in the date of your function. Therefore we no longer accept requests from other potential clients (for the services you have reserved) and it also gives you confidence that your booking will go ahead as planned.
To protect traders from fake bookings, potential loss of income and to compensate for the time and expense devoted to the transaction, traders can retain part of a deposit in case of a cancellation. This policy is the same across the entire events industry.

According to the Department of Fair Trading: "When you place a deposit on an item, you may be entering into a binding agreement to proceed with the transaction. If you change your mind, the trader may be entitled to retain all or part of your deposit." For more details visit: http://www.fairtrading.nsw.gov.au/Consumers/Buying_goods/Consumer_rights_myths_and_facts.html

What is your damaged or lost items policy?
If damage, loss or breakage occurs, the value of the items is charged as follows:
Place Card Holder, Linen Napkin, Napkin Ring, Tea Spoon, Sugar Tong, Butter Spreaders, $10 per piece 
Champagne Glass: $5 per piece
Dessert Knife, Dessert Fork, Dessert Spoon, Cake Tongs: $20 per piece
Tea Cup, Saucer, Milk Jug, Sugar Bowl, Side Plate: $30 per piece
Tea Pot, Cake Stand, Serving Platter, Sandwich or Cake Plate, Tablecloth: $50 per piece
Royal Albert Teapot: $100
Royal Albert Cake Stand: $60
Royal Albert Teacup, Saucer, Cake Plate, Sugar Bowl or Milk Jug: $60 per piece
Miscellaneous Items: POA

Anything else I need to know before making a booking?
It is recommended that you become familiar with our Terms & Conditions before making a booking.

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